Privacy Policy
Who We Are
The Clinical Sexologist (“we”, “our”, “us”) is a UK-based private practice providing psychosexual therapy, relationship therapy, and sexology services.
Our website address is:
https://theclinicalsexologist.com
We are committed to protecting your privacy and handling your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
What Information We Collect
When you contact us through our website, email, or other communication methods, we may collect:
Your name
Email address
Telephone number
Information you voluntarily provide in your enquiry
Information relating to appointments or services requested
If you become a client, additional information will be collected and explained separately within our Client Agreement and Client Privacy Notice.
How We Use Your Information
We use your information to:
Respond to enquiries.
Arrange consultations and appointments.
Provide information about our services.
Maintain records where required.
Comply with legal and professional obligations.
Improve our website and services.
We will only process your information where we have a lawful basis to do so under UK GDPR.
Lawful Basis for Processing
We process personal information on the basis of:
Legitimate Interests
To respond to enquiries and administer our services.
Contract
Where you enter into an agreement for therapy or consultation services.
Legal Obligations
Where we are required to retain information or disclose information by law.
Consent
Where you have chosen to subscribe to newsletters or marketing communications (if applicable).
Confidentiality
Any information shared through enquiries or during therapy is treated with respect and confidentiality.
There are, however, limited circumstances in which confidentiality may need to be broken, including:
Where there is a serious risk of harm to yourself or others.
Where required by law or court order.
Where safeguarding concerns arise involving children or vulnerable adults.
Where possible, we will discuss this with you before taking any action.
Website Analytics and Cookies
Our website may use cookies and analytics services to help us understand how visitors use the website and to improve the user experience.
Cookies are small text files stored on your device. You may choose to disable cookies through your browser settings, although some parts of the website may not function correctly.
Embedded Content
Pages on this website may include embedded content such as videos, images or social media feeds. Embedded content from third-party websites behaves in the same way as if you had visited those websites directly.
These websites may collect data about you, use cookies and monitor your interaction with that content. We recommend reviewing their own privacy policies.
Sharing Your Information
We do not sell or rent your personal information.
Your information may be shared with trusted service providers who help us operate our business, such as:
Website hosting providers.
Email providers.
Payment processors.
Booking or scheduling systems.
Professional advisers where necessary.
These providers are required to process information securely and only for legitimate purposes.
How Long We Keep Information
Enquiry information will only be retained for as long as necessary to deal with your enquiry and to comply with legal and professional obligations.
Where you become a client, retention periods are explained separately within the Client Privacy Notice.
Your Rights
Under UK GDPR, you have the right to:
Access the information we hold about you.
Request correction of inaccurate information.
Request erasure of information where appropriate.
Restrict or object to certain processing.
Request transfer of your information where applicable.
Withdraw consent where processing is based on consent.
These rights are subject to certain legal and professional limitations.
Security
We take reasonable technical and organisational measures to protect your information from loss, misuse, unauthorised access or disclosure.
However, no method of transmission over the internet can be guaranteed to be completely secure.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact:
The Clinical Sexologist
Website: https://theclinicalsexologist.com
Email: hello@theclinicalsexologist.com
Complaints
If you are unhappy with how your information has been handled, you have the right to complain to:
Information Commissioner’s Office (ICO)
Website: https://ico.org.uk
Telephone: 0303 123 1113
This Privacy Policy may be updated from time to time. The most recent version will always be available on this website.